Is there a free trial?
Not right now. You pick a plan to start, AI is hard-capped by default, and you can cancel any time from the billing portal.
What is an AI credit?
A plain unit of AI work, roughly $0.001 of underlying model cost, pooled across your workspace. A live meter always shows what is left.
What happens when credits run out?
AI pauses until the next renewal. The rest of the workspace keeps working. Turn on auto-reload and PROM buys top-up packs as it needs them.
Can I mix Standard and Max seats?
Yes, in one workspace. Give the people living in the AI a Max seat and everyone else a Standard one; the credits pool either way.
Can I change add-ons mid-month?
Any time. Attaching one is prorated and the extra credits arrive for the rest of the period. Detaching stops the next charge and leaves the credits you have already been granted alone.
What does annual actually save?
20% off seats and per-user add-ons. Credit packages bill at the same rate on any term — they are the one line that buys model time, so discounting them would just cut into what the credits are worth.
How are seats counted?
Active members only. Outstanding invites and suspended accounts never count, and changes are prorated automatically.
Do you train models on our data?
No. Your graph is yours. Your content is never used to train models that serve other customers.